Busy day today. I was on the phone for a good part of my day dealing with RSA and Citrix tech support. Citrix support is good 99% of the time. I wish I could say the same about RSA. Every time I open a support case I end up dealing with some dumb-ass from India. Half the time I cannot understand what he is saying to me and the other half the time he sends me on a while goose chase within the system because he clearly does know the product. It is really frustrating when I know what he is saying is incorrect, yet he insists on pushing me around.
I've already sent feedback to my account rep letting him know how horrendous RSA support is. He promised to forward this on to the upper levels within the organization.
